Users of Groupon, the deals website have reported that their accounts have been hacked, and thousands of pounds have been stolen from their bank accounts in recent week by cyber criminals. Their accounts to make unauthorized purchases.
A number of users of the deals-grabbing service have seen hundreds of pounds stolen, as hackers snap up expensive goods using their accounts details and hacked into their accounts to buy high-end products like holidays and iPhones.
Many Customers have reported their accounts have been used to pay for iPhones, iPad Minis, Starbucks vouchers, Apple TV, and in one instance, a European holiday amounting to £2,426.
Many Groupon customers claim they received unexpected confirmation emails for purchases they hadn’t made while other online shoppers reported losing out on hundreds of pounds.
Fraudsters targeted the site’s customers since the start of December, an investigation by MoneySavingExpert revealed.
The biggest hacks of all time have occurred in 2016, from more than one billion accounts compromised at Yahoo, to 500 million customer details stolen, and customer’s account is compromised in one hack.
Groupon says there hasn’t been any security breach of its own site or app, but confirmed hackers had managed to hack into Groupon users accounts after getting log-in and password details via third-party websites.
The first sign of unapproved activity popped up earlier this month, with Groupon account holders receiving confirmation emails for products they hadn’t purchased.
Kristin Barrali of Boston, who was first alerted Said “It is incredibly unsettling,” that her Groupon account might have been compromised after receiving an e-mail from the company saying her account information had changed. After Some Days, she discovered her credit card was used to fraudulently purchase $4,000 in computer equipment shipped to an address in Southern California. Police investigate the case.
Kelsey Jarboe of Boston, was the Second person who alert Groupon and said her account was compromised and $450 worth of fraudulent charges were made July 10. Her account information was also changed, making it difficult to log into Groupon’s help center. “I check my bank statements every day because, like a lot of people, I live paycheck-to-paycheck,” says Ms. Jarboe. “I keep a very close eye on what I have. And if that weren’t the case, I might not have noticed right away.”
- Groupon shutdown Both accounts the next morning and refunded her money.
We have seen many Groupon customers shared their experiences on this month are reporting on Twitter instances of their Groupon accounts being compromised, followed by fraudulent charges, calling on the company to do more to tackle the problems. Here are just a few tweets from frustrated Groupon customers:
— Nubian Princess (@nubianangel025) December 19, 2016
@Groupon_UK my account hacked and a lot of money taken for a purchase I did not make. Your lines closed. Can you please reply to my email?
— Sherelle Fairweather (@szm_fairweather) December 17, 2016
@Groupon_UK my groupon account got hacked into at 4am this morning ??someone has bought themselves an iPhone 6 amongst other products
— Rachel Nelken (@rachelnelken) December 16, 2016
@Groupon My account has been hacked and I can no longer log in to my account. Can I please have an email or phone number to call?
— Tonya Vlasik (@lawgirl) June 30, 2015
The company said they take fraud extremely seriously. Groupon refused to tell us how many customers had reported being hacked. Bill Roberts Groupon spokesperson said in an e-mail that the company has seen
“absolutely no evidence of a breach,” nor has it seen an increase in compromised accounts. He said “hackers had managed to hack into Groupon users accounts after getting log-in and password details via third-party websites. login credentials compromised on another site.”
“Fraudsters have a number of ways in which they can obtain your login details to a website including phishing e-mails, trojan attacks, spyware and malware.” ‘By using these methods, it’s possible for fraudsters to get customer account information, log in and make purchases.’
They are advising their customers to use strong passwords and regularly check their email for unauthorized purchases. and noted that accounts are locked down until customers can provide updated login credentials.
As a result of the recent hacking reports, many customers say they will stop using Groupon.
“If someone believes they’ve been a victim of a fraudulent attack, we investigate it and, if confirmed, block the account immediately and refund the customer’s money back to them.”
Groupon has confirmed it will refund you if your account has been targeted by fraudsters and money has been spent without your consent. A spokesperson said: “As with any major online retailer, we take fraud extremely seriously and have a dedicated team to investigate customer issues as soon as they are reported.
“If someone believes they’ve been a victim of a fraudulent attack, we investigate it and if confirmed block the account immediately and refund the customer’s money back to them.”
In each case, customers received an automated Groupon alert that the e-mail address associated with their account had changed, then discovered fraudulent charges on their credit or debit cards linked to the account. Most had difficulty reporting the issue to Groupon, since the link the company provides to dispute the changed e-mail requires that the user log in with their now-changed credentials. Some users were able to log in with the Facebook sign-in feature, removing their payment information from the service and canceling any orders placed. In many cases, hundreds of dollars’ worth of merchandise were charged to their accounts before the fraud was caught.